Emmanuel Olodude

Customer Service Representative

N/A, NG.

About

Results-driven Customer Service Representative with over 4 years of experience specializing in inbound and outbound call management and client relationship building. Expertly leverages persuasive communication to handle objections, upsell products, and cross-sell services, consistently contributing to sales goals and enhancing customer satisfaction. Proven ability to build strong rapport and deliver exceptional service through genuine interest, empathy, and professionalism.

Work

Landstar System

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Cold Caller

N/A, N/A, US

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Summary

Led inbound and outbound client engagement for Landstar System, effectively coordinating shipments and addressing inquiries while proactively introducing freight and supply chain solutions to prospective customers.

Highlights

Orchestrated high-volume inbound and outbound calls, effectively coordinating complex shipments and resolving diverse customer inquiries to optimize logistics workflows.

Engaged potential clients in persuasive discussions, successfully identifying sales opportunities and scheduling follow-up meetings for sales representatives, contributing to lead generation.

Educated prospective clients on comprehensive freight shipping, warehousing, and supply chain solutions, translating complex details into accessible value propositions.

Resolved client concerns regarding pricing, delivery timelines, and service reliability through persuasive communication, fostering trust and ensuring client retention.

Eratek Consulting

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Customer Service Representative

N/A, N/A, Nigeria

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Summary

Provided comprehensive customer support across multiple digital channels for Eratek Consulting, resolving complex inquiries and enhancing client satisfaction.

Highlights

Managed a high volume of customer inquiries and support requests across social media, email, and chat platforms, ensuring timely and effective resolution.

Successfully resolved complex client issues concerning account access, content scheduling, and performance analytics, improving user experience and operational efficiency.

Collaborated cross-functionally with content and strategy teams, proactively aligning efforts to consistently meet and exceed client expectations.

Delivered comprehensive training and onboarding support for new clients on company social media tools, significantly reducing adoption time and improving initial client satisfaction.

Education

National Open University Nigeria

N/A, N/A, Nigeria
BSc Entrepreneurship and Business Management

Skills

Customer Service & Sales

Objection Handling, Inbound/Outbound Calls, Cross-selling, Upselling, Customer Satisfaction, Client Relationship Management, Lead Generation.

Problem Solving & Support

Problem Solving, Conflict Resolution, Troubleshooting, Issue Resolution, Client Support, Account Management, Performance Analytics.

Communication & Collaboration

Persuasive Communication, Rapport Building, Active Listening, Cross-functional Collaboration, Teamwork, Client Onboarding, Training, Emotional Intelligence.

Tools & Systems

Microsoft Office Suite, Google Sheets, Google Slides, Google Forms, HubSpot, Salesforce, Slack, Skype, CRM Software, Social Media Monitoring.

Organizational & Data Management

Time Management, Data Entry Accuracy, Record Keeping, Documentation.